Receive and Respond to High Volume Safety Issues

Simple Public Reporting of High Volume Safety Issues

In order to start a better way to receive and respond to high volume safety issues, designate up to 2 Staff (typically those who currently receive and allocate Public Works issue reports from the Public and from your internal Works Staff) to get logins and simple video introductions to the system – familiarization takes less than 30 minutes.
PSR will do the setup work for you, AND provide online Support as needed. You can use the system free for up to 2 years, with no commitments, credit cards, contracts etc.
Getting up and running is a no-brainer. If you don’t get customer service benefits right away, simply stop using the system!
In just three easy steps, the Public can report potholes and sidewalk damage with Google maps location, details, and images, using their smartphone, laptop or tablet. Their anonymity is assured.
PSR delivers the reported issues to the responsible person in YOUR agency so that repairs can be done more quickly, and cost-effectively.
Members of the Public are accustomed to the type of Customer Service offered by, for example Amazon, and fully expect a professional interaction process through to closure. Does your present reporting process deliver on these expectations?

PSR eliminates the usual frustration and “black hole syndrome” associated with traditional approaches to high profile issue reporting.

It doesn’t get any easier than using PSR!
PSR brings instant attention to all those potholes, sidewalk trip hazards, cycling and lighting issues.

Get instant notification of an issue that could be threatening Public safety.
Automatically interact with the reporting Public with no additional effort, to gain their support for you and your Staff.
Organize and prioritize groups of similar issues (e.g. potholes) with mapping and service level compliance tracking.
Provide Executive Management and Council with statistics on reporting volume, highlighting areas that may need more fundamental infrastructure improvements, and response rates compared to service level commitments.
Instantly redirect issues that are the responsibility of related service providers such as County, State DOT etc., without forcing the Public to have to start their reporting process all over again.
And so much more…

Once your Agency is notified of an issue, service level timelines can kick in, ensuring Public Safety and avoiding expensive liabilities.
Historically many Agencies actively avoided making it easy for the high volume safety issues, whereas proactive, progressive, accountable Agencies strongly encourage Public issue reporting.
PSR provides this (free) facility to streamline reporting, enable progress/completion notifications and supply (free) tools for your Agency to measure performance, outcomes and efficiencies.