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How Can Local Government IT Work More Like Silicon Valley?

Palo Alto’s city manager wants local government IT to rip up the outdated rule book to make better investments. "Local government IT orgs will spend in excess of $50 billion this year on information technology. More than half of that money will go toward maintaining  outdated and ineffective computer systems. As cities approach the inevitable task of replacing and updating them, James Keene has

Follow the Zika menace as it spreads across North America…

The Zika menace is here to stay. Even though the Olympics have finished, the Zika menace is here to stay. With outbreaks moving ever northwards, it seems inevitable that the virus will spread until the particular mosquitoes that carry it, start to die out due to environmental and climatic barriers. The U.S. Centers for Disease Control and Prevention, is providing an almost real-time tracking

PSR Featured in GCN by Stephanie Kanowitz

A big thank you to Stephanie Kanowitz for her excellent article in the April 28th edition of GCN. Stephanie focuses on the multi-jurisdiction functionality that enables Public Sector clients to give their constituents branded Apps, while enabling communications between jurisdictions, with no IT involvement. Unlike most service request systems, PSR covers all topics and all departments, rather

Having Tried Our Groundbreaking App, Now What?

OK, so you're intrigued by the effectiveness of our best-of-breed, Public Sector, groundbreaking App; perhaps you've even taken a few seconds to make an actual Service Request or three, that we deliver for you. Now what? How do you ensure that your local Public Service Providers sit up and take notice? How do you make them realize that the old ways are obsolete, and today's technologies are

Pelham Equates Customer Service, Tax Containment

Many in the Public Service Sector still believe that providing best-in-class Customer Service always increases the costs of Service Delivery. This attitude results in attempts to offer minimal Customer Service, and trying to get away with it, by convincing elected officials that improved Customer Service will mean cuts in Services.   The hope is that the electorate will swallow this argument and