In response to the COVID-19 pandemic, we have added new service types to our library. Our Clients will find them under Category heading "2020 Coronavirus/COVID-19". We can quickly help you do this with your website, and help manage related incoming calls and emails.
Customer Service & Website Branding Consistency
When adding a full-function (3rd Party) Customer Service, or 311 system, to a Customer-facing website, Service Providers insist on consistent website branding. That's why we offer the services of our highly creative Design Specialist to assemble a widget image that blends perfectly with your existing branding, including perfect color matching, and the use of vector graphics to allow unlimited
The Ups and Downs of 311 Centers
The initial euphoria and blind belief in the value of 311 Centers has finally worn off. The economy, better metrics, technology and Citizen feedback have contributed to the conclusion that many 311 Centers are not cost effective in their current form. The difficulties of creating an instant group of "experts" in all aspects of Local/County Governments have really surfaced. The result is a
Process Standardization. Marching in Step?
In previous posts, we examined the problem of variation in business process implementation. In this post, we will look at one of the solutions to that problem - process standardization. Please picture in your mind's eye a group of soldiers matching in step at a parade to music played by a band. What makes the variation by the marching soldiers and the band minimal? Standard work describes
Great to see you at the ICMA 2016 Conference in Kansas City
We very much enjoyed meeting with you at the ICMA 2016 Conference, this year in Kansas City. The ICMA also been celebrated National Preparedness month. #localgov We're keen to discuss how PSR can be used year-round to continuously improve Customer Service and, as required serve as a key tool in mitigating the effects of weather-caused and other emergencies. Booth 107 was our hive of
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