Think of PSR as a 311 system that covers all of the U.S. & Canada Minus the large and expensive Call Center, and the hard-to-manage Knowledge Base. In a nutshell, here's a brief video about what we do. Here is the ultra-simple process for responding to online PSR-generated Service Requests We take non-emergency service requests from anyone in North America where PSR is
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Managing Tree Issues Using PSR and OpenTreeMap
Why People should care about Tree issues? Apart from their natural beauty, trees: Remove carbon dioxide from the air; absorb and retain air pollutants; reduce the load on storm sewers during extreme weather events; reduce energy consumption by cooling the surroundings (especially buildings and vehicles); provide food and habitat for important wildlife, including bees, bats,
The Ups and Downs of 311 Centers
The initial euphoria and blind belief in the value of 311 Centers has finally worn off. The economy, better metrics, technology and Citizen feedback have contributed to the conclusion that many 311 Centers are not cost effective in their current form. The difficulties of creating an instant group of "experts" in all aspects of Local/County Governments have really surfaced. The result is a
PSR Sponsors NAGW 2013 National Conference
PSR is proud to be sponsoring the National Association of Government Web Professionals (NAGW) 2013 National Conference. Please visit our booth to get acquainted. We have lots to show you. Governments at all levels are fighting back in response to funding cuts and caps, by delivering Services more effectively, while engendering new levels of Citizen Engagement. See how you can take the
Sacramento, Calif.’s 311 App Helps Create Well-Managed City
We thought you might appreciate this piece from Sacramento. It's both a cautionary tale, and one of positive eventual outcomes. Cautionary, because the City started out by installing a 311 system without considering how to handle the calls efficiently once they arrived, thus causing a negative backlash from drowned Public expectations. Positive, in that by offering an App (at $100K
