A big thank you to Stephanie Kanowitz for her excellent article in the April 28th edition of GCN.
Stephanie focuses on the multi-jurisdiction functionality that enables Public Sector clients to give their constituents branded Apps, while enabling communications between jurisdictions, with no IT involvement. Unlike most service request systems, PSR covers all topics and all departments, rather than just Public Works related problem reporting.
Effective Customer Service Request Management is all about delivering services quickly, accurately, with appropriate levels of communication, and at optimal cost. Custom Apps, and web page request forms, are almost invariably expensive to develop and support; many don’t support all mobile platforms; most require inconvenient logins and passwords; most are hard to find quickly; most are poorly utilized by the Public.
PSR is disrupting this traditional approach and continuously measuring the difference.
We hope you’ll be motivated to adopt our system on an easy trial basis. We’re ready when you are.