‘Nurse, how’s the mayor who swallowed those quarters doing? ‘No change yet…’ **cheesy grin** OK, that’s the pun out of the way, down to serious business.
“Nothing is certain except for death and taxes”. That famous quote attributed to Benjamin Franklin highlights the inevitability of change. So it’s to be expected that the world in which the public service provider operates will change. Factors such as the demographics and needs of the consuming public, public officials who authorize the service (as well as their priorities) and economic landscape may change. This highlights the needs for public service providers to be flexible and adaptable if they are to remain relevant. They will have to balance the demands of ‘business as usual’ service delivery with innovation and experimentation.
One area where a number 0f public service providers are changing for the better is utilizing technology to improve service delivery whilst reducing cost. Applications such as Public Service Request which enable the public to raise requests (which are seamlessly routed to the team responsible for delivery) as well as providing tools for the service provider to manage these request through to completion, is one of the technological innovations that has been used to good effects by public service providers such as the Town of Pelham, Ontario.
Want a bit of positive change too? Contact Ian Lucas to arrange a demo . What are you waiting for?